← Frequently asked questions

A little more detail.

Practical answers about visiting Relief Plus, your care options and what to expect. Choose a topic or browse the questions below.

Hours, location & appointments

Are you open on Friday?

No. Relief Plus is closed on Friday.

Are you open on Saturday or Sunday?

No. Relief Plus is closed on Saturday and Sunday.

What are your office hours?

Monday and Wednesday: 7:00 AM–4:00 PM.

Tuesday and Thursday: 8:30 AM–4:00 PM.

Friday, Saturday and Sunday: closed. We stay open through lunch.

What are your Monday hours?

Relief Plus is open Monday from 7:00 AM to 4:00 PM, including lunch.

What are your Tuesday hours?

Relief Plus is open Tuesday from 8:30 AM to 4:00 PM, including lunch.

What are your Wednesday hours?

Relief Plus is open Wednesday from 7:00 AM to 4:00 PM, including lunch.

What are your Thursday hours?

Relief Plus is open Thursday from 8:30 AM to 4:00 PM, including lunch.

Do you close for lunch?

No. Relief Plus stays open through lunch on its regular operating days, Monday through Thursday.

Are you open on holidays?

Holiday hours or temporary schedule changes can differ from regular hours. Call 337-565-4200 to confirm the schedule for a specific holiday.

Where are you located?

Relief Plus is at 112 Arabian Dr., Lafayette, LA 70507.

Are you in Carencro?

Our clinic is at 112 Arabian Dr., Lafayette, LA 70507. We serve patients from Carencro and the surrounding Acadiana area.

How do I make an appointment?

Call Relief Plus at 337-565-4200 to schedule an appointment.

Can I book online?

Appointments are scheduled by phone at 337-565-4200. This website does not offer online booking.

Do you take walk-ins?

Call 337-565-4200 before coming in without an appointment to check whether we can see you. Same-day availability can vary.

Can I get a same-day appointment?

Call 337-565-4200 to ask about same-day availability. The website does not show live openings or guarantee an appointment today.

What is your phone number?

Call Relief Plus at 337-565-4200.

What is your email address?

The clinic email is myreliefplus@gmail.com. Please do not send private medical information through ordinary email.

Where should my doctor fax a referral?

Referrals can be faxed to Relief Plus at 337-565-4201.

Your first visit

Do you adjust on the first visit?

Yes. If the examination finds no contraindications, treatment is done on the first visit. An adjustment is performed when it is appropriate for your condition.

What happens at my first visit?

We discuss your symptoms, health history, previous care and goals, then examine the relevant movement, joints and nerve function.

If there are no contraindications, treatment is done on the first visit. The type of treatment follows the examination.

What should I bring to my first visit?

Be ready to discuss your symptom history, medications, relevant health information, previous treatment and any imaging you already have. Call the clinic for current paperwork instructions.

Do I need to choose a treatment before I come in?

No. Tell us what hurts and which activities are difficult. Your assessment helps determine which type of care fits.

Will I be adjusted at every visit?

Not necessarily. Adjustments depend on the examination, whether they are appropriate, your preference and your response to care. Exercise, physical therapy or another approach may be a better fit.

How many visits will I need?

The number of visits depends on your condition, examination, goals and response to care. Progress is reassessed rather than assuming everyone needs the same number of visits.

Do I need X-rays or an MRI before treatment?

Imaging is not needed for every episode of back pain. It may be appropriate when the examination suggests a serious problem, progressive nerve changes, trauma or another reason the result would change care.

Do I need a referral to see Dr. Johnston or Dr. Reed?

No referral is needed to see Dr. Johnston or Dr. Reed. Insurance authorization and other plan requirements may still apply.

Do I need a referral for physical therapy?

When physical therapy is appropriate, Relief Plus can coordinate the referral or plan-of-care process and send the plan to an appropriate medical provider for review when required. Requirements vary by insurance plan.

Can I have chiropractic and physical therapy together?

Yes. Chiropractic and physical therapy can work together when each has a clear role in your care. They can also be used independently.

Insurance & costs

Which insurance plans do you accept?

Relief Plus accepts Medicare, Blue Cross and Blue Shield (BCBS), UnitedHealthcare, VA, Verity and Healthy Blue.

Benefits, authorization and your share of the cost depend on your plan and the service. Accepting a plan does not guarantee coverage for every treatment.

Do you accept Medicare?

Yes. Relief Plus accepts Medicare. Coverage, authorization and your share of the cost depend on your specific plan and service.

Do you accept Blue Cross and Blue Shield?

Yes. Relief Plus accepts Blue Cross and Blue Shield. Coverage, authorization and your share of the cost depend on your specific plan and service.

Do you accept UnitedHealthcare?

Yes. Relief Plus accepts UnitedHealthcare. Coverage, authorization and your share of the cost depend on your specific plan and service.

Do you accept VA?

Yes. Relief Plus accepts VA. Coverage, authorization and your share of the cost depend on your specific plan and service.

Do you accept Verity?

Yes. Relief Plus accepts Verity. Coverage, authorization and your share of the cost depend on your specific plan and service.

Do you accept Healthy Blue?

Yes. Relief Plus accepts Healthy Blue. Coverage, authorization and your share of the cost depend on your specific plan and service.

How much does a visit cost?

Your cost depends on the services provided and your insurance benefits, if applicable. Call 337-565-4200 for pricing for the visit or treatment you are considering; this page does not publish a fixed visit price.

Does insurance cover every treatment?

No coverage guarantee applies just because we accept your plan. Coverage and authorization vary by service and policy. Confirm benefits and your expected cost before treatment.

Can I get a good faith estimate?

Uninsured or self-pay patients may request a Good Faith Estimate of expected charges. See our Good Faith Estimate page or call the clinic for details.

Treatments explained

Do you offer chiropractic care?

Yes. Relief Plus offers chiropractic care. An evaluation determines whether it is appropriate for your condition.

What is chiropractic care?

Pain and stiffness can have several causes. Dr. Johnston asks how symptoms began and what changes them, then examines your joint movement and the activities that are difficult for you.

When appropriate, an adjustment uses a controlled movement at a joint to help with restricted motion. It may be one part of care alongside exercise or physical therapy. Your findings and preferences guide the choice.

Do you offer physical therapy?

Yes. Relief Plus offers physical therapy. An evaluation determines whether it is appropriate for your condition.

What is physical therapy?

Physical therapy starts with a practical question: what do you want to do that is difficult right now? Your assessment may look at movement, strength, balance, and endurance to find a useful starting point.

Your plan may include guided exercises, movement practice, education, and hands-on care. We adjust the challenge as your strength, comfort, and confidence change.

Do you offer laser therapy?

Yes. Relief Plus offers laser therapy. An evaluation determines whether it is appropriate for your condition.

What is laser therapy?

Class IV laser therapy uses specific wavelengths of light applied from outside the body to a selected muscle, joint or soft-tissue area. This is also called photobiomodulation.

It may help selected pain or soft-tissue problems as part of a care plan. Results vary, and it does not replace exercise or rehabilitation when those are needed.

Do you offer dry needling?

Yes. Relief Plus offers dry needling. An evaluation determines whether it is appropriate for your condition.

What is dry needling?

Dry needling uses a thin, solid filament needle placed into selected muscular or connective-tissue areas identified during an examination. No medication is injected.

Dry needling and acupuncture both use thin needles, but they are distinct practices with different evaluation frameworks, treatment goals, and professional contexts. Dry needling at Relief Plus is used as a musculoskeletal technique alongside movement-focused care when appropriate.

Do you offer shockwave therapy?

Yes. Relief Plus offers shockwave therapy. An evaluation determines whether it is appropriate for your condition.

What is shockwave therapy?

Shockwave therapy delivers acoustic-wave energy through an applicator placed over a selected musculoskeletal area. Treatment parameters and the number of visits depend on the clinical presentation and individual plan.

It may be considered when a tendon or soft-tissue problem has remained limiting, but it is not a guaranteed tissue-healing treatment. Load management, strength, mobility, and movement progression may remain central to recovery.

Do you offer PRP therapy?

Yes. Relief Plus offers PRP therapy. An evaluation determines whether it is appropriate for your condition.

What is PRP therapy?

PRP uses a concentrated portion of a patient's own blood. A small blood sample is processed to separate a platelet-rich portion, which is then placed in a selected treatment area when clinically appropriate.

PRP may be discussed for certain joint, tendon, or soft-tissue concerns, but the presence of pain alone does not establish candidacy. Alternatives, limitations, expected follow-up, and the role of rehabilitation should be considered before treatment.

Do you offer ozone injection therapy?

Yes. Relief Plus offers ozone injection therapy. An evaluation determines whether it is appropriate for your condition.

What is ozone injection therapy?

Ozone injection therapy uses a controlled oxygen-ozone mixture placed into a specific musculoskeletal target. That ability to focus treatment on an identified joint or soft-tissue problem can be appealing when the diagnosis, examination, and patient goals support an injection-based option.

Published musculoskeletal research includes improvements in pain and function in selected populations, with knee osteoarthritis representing one of the most meaningful areas of clinical study. Relief Plus considers ozone when its targeted role may help reduce pain or sensitivity enough for a patient to move, rehabilitate, and function more comfortably.

Clinical experience at Relief Plus supports using ozone as one tool within a broader approach—not as the same answer for every problem. The treatment earns a place in the plan when the diagnosis, patient, alternatives, and intended functional benefit align.

Do you offer trigger point injections?

Yes. Relief Plus offers trigger point injections. An evaluation determines whether it is appropriate for your condition.

What are trigger point injections?

A trigger point is a sensitive area within muscle that may contribute to local discomfort, pain felt elsewhere, tightness, or restricted movement. A trigger point injection places medication into a selected muscular area after clinical evaluation.

The procedure may be one part of care. Joint motion, strength, movement habits, workload, and rehabilitation needs may also need attention when muscle pain is recurring or connected to a broader musculoskeletal problem.

Do you offer spinal decompression?

Yes. Relief Plus offers spinal decompression. An evaluation determines whether it is appropriate for your condition.

What is spinal decompression?

Decompression is a form of spinal traction: a controlled pulling force applied while you rest on a treatment table. A fitted harness supports your body and transfers the stretch to the lower back. The table provides the movement, so you can settle into the supported position.

The stretch is intended to temporarily reduce loading on parts of the spine. For some patients, traction can help ease pain and make movement more comfortable. Treatment settings allow the clinician to adjust the force and pattern of the pull to your care plan.

Do you offer regenerative medicine?

Yes. Relief Plus offers regenerative medicine. An evaluation determines whether it is appropriate for your condition.

What is regenerative medicine?

Regenerative medicine covers several different treatments being studied for muscle, tendon, and joint problems. The name alone does not tell you whether a treatment works or is appropriate. Evidence must match the exact product and condition.

We start by asking how long you have had the problem, what you have tried, and what you want to do more comfortably. Your examination helps guide a discussion of treatment, rehabilitation, and alternatives. You can ask questions before making a decision.

What does laser therapy feel like?

Patients commonly report little sensation or comfortable warmth. Sensation depends on the settings, treatment area and protocol. Eye protection is required.

Is laser therapy an injection?

No. Class IV laser therapy applies light externally to a selected area. It does not involve an injection.

Does laser therapy replace exercise or physical therapy?

No. Laser can support a care plan, but it does not replace examination or work on strength, mobility and movement when those are needed.

What can laser therapy be used for?

Class IV laser may be considered as an adjunct for selected back, neck, shoulder, hip, knee, tendon or plantar-fascia problems. The diagnosis and examination determine whether it fits; benefit is not guaranteed.

Does dry needling inject medicine?

No. Dry needling uses a thin, solid filament needle without injecting medication.

Are laser and shockwave the same?

No. Laser therapy applies light to a selected area. Shockwave uses acoustic waves and is considered for selected persistent tendon or plantar-fascia problems. The examination helps determine which, if either, fits.

Are PRP and ozone the same?

No. PRP, ozone and cellular therapies are distinct procedures with different evidence, risks and candidacy requirements.

Does Dr. Johnston perform epidural injections?

No. Dr. Johnston does not perform epidural injections. When appropriate, he coordinates or refers patients to a qualified medical specialist for that decision and procedure.

Conditions & how care is selected

Do you treat back pain?

Yes. Relief Plus evaluates and treats back pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat back pain?

Chiropractic care is considered first when clinically relevant joint restriction, pain, or guarding limits movement.

Physical therapy then helps rebuild mobility, coordination, endurance, lifting capacity, and confidence.

Regenerative medicine or adjunctive treatments are separate considerations for selected diagnoses and candidates—not automatic additions to a back-pain plan.

Do you treat neck pain?

Yes. Relief Plus evaluates and treats neck pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat neck pain?

Chiropractic care may address clinically relevant cervical or thoracic joint restriction and guarding.

Physical therapy may develop neck and shoulder endurance, rib-cage and trunk coordination, comfortable rotation, reaching, and tolerance for sustained tasks.

Regenerative medicine is considered only for a defined diagnosis and appropriate candidate; it is not a default response to neck pain.

Do you treat sciatica?

Yes. Relief Plus evaluates and treats sciatica when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat sciatica?

We first check the cause of the leg symptoms, your strength, sensation and movement.

When appropriate, chiropractic care addresses restricted back or pelvic joints. Physical therapy uses exercises to improve comfortable movement, trunk and hip control, walking and lifting. Nerve-mobility exercises may be included when appropriate.

Your examination determines the plan and whether further medical evaluation is needed.

Do you treat herniated discs?

Yes. Relief Plus evaluates and treats herniated discs when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat herniated discs?

Chiropractic care may support appropriate joint motion and reduce guarding when neurological and medical screening indicate it is safe.

Physical therapy may use symptom-guided movement, strength and coordination training, education, and graded return to work or activity.

The main pathway remains progressive, function-focused care with imaging or referral when clinical findings warrant it.

Do you treat pinched nerves?

Yes. Relief Plus evaluates and treats pinched nerves when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat pinched nerves?

Chiropractic care may address appropriate spinal or neighboring joint restrictions that influence symptoms.

Physical therapy may use nerve-sensitive movement, strength, coordination, ergonomics, and gradual exposure to gripping, reaching, walking, or lifting.

Regenerative medicine is not a general treatment for an undefined “pinched nerve” and requires a specific diagnosis and candidacy review.

Do you treat knee osteoarthritis?

Yes. Relief Plus evaluates and treats knee osteoarthritis when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat knee osteoarthritis?

Physical therapy and progressive exercise are central when appropriate.

Chiropractic or manual care may address clinically relevant restrictions in the hip, ankle or other neighboring regions, but it does not reverse arthritis.

Adjuncts and advanced options are considered only in context.

Do you treat rotator cuff pain?

Yes. Relief Plus evaluates and treats rotator cuff pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat rotator cuff pain?

Physical therapy and progressive loading are prominent for appropriate rotator cuff presentations.

Chiropractic may address relevant cervical, thoracic or shoulder joint findings.

Modalities are selected only when their proposed role matches the diagnosis—never as substitutes for a complete examination and active plan.

Do you treat TMJ pain?

Yes. Relief Plus evaluates and treats TMJ pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat TMJ pain?

Education, habit modification, physical therapy and graded jaw exercise may lead a conservative plan.

Chiropractic is limited to relevant cervical or neighboring joint findings and is not described as realigning the jaw.

Dental, medical or oral-maxillofacial collaboration is recommended when the presentation calls for it.

Do you treat frozen shoulder?

Yes. Relief Plus evaluates and treats frozen shoulder when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat frozen shoulder?

Physical therapy, education and progressive mobility are central.

Chiropractic or manual care may address relevant surrounding cervical, thoracic, rib or shoulder regions but is not presented as forcefully breaking adhesions.

Adjuncts are secondary to diagnosis and an appropriate active plan.

Do you treat hip bursitis?

Yes. Relief Plus evaluates and treats hip bursitis when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat hip bursitis?

Physical therapy emphasizes education and progressive gluteal and lower-limb loading.

Chiropractic may address relevant lumbar or hip restrictions.

Dry needling, shockwave or laser may be considered for selected contributors or persistent presentations, but no modality replaces diagnosis-specific load management.

Do you treat tennis elbow?

Yes. Relief Plus evaluates and treats tennis elbow when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat tennis elbow?

Physical therapy and progressive tendon loading are central.

Dry needling, shockwave or laser may be considered for selected presentations.

Chiropractic is limited to relevant cervical, shoulder, elbow or wrist findings rather than presented as routine elbow treatment.

Do you treat Achilles tendinopathy?

Yes. Relief Plus evaluates and treats Achilles tendinopathy when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat Achilles tendinopathy?

Physical therapy and progressive tendon loading are central.

Shockwave may be considered for selected persistent presentations and laser only as an adjunct.

Chiropractic is limited to relevant ankle, foot or kinetic-chain findings and does not replace tendon loading.

Do you treat SI joint pain?

Yes. Relief Plus evaluates and treats SI joint pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat SI joint pain?

Chiropractic, physical therapy, education and progressive exercise may work together when the examination supports a mechanical SI-region presentation.

Dry needling is limited to a separate muscular contributor.

Advanced options require a clearer diagnosis, failed appropriate conservative care and candidacy review.

Do you treat headaches?

Yes. Relief Plus evaluates and treats headaches when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat headaches?

Care is offered only when the classified presentation and examination support a musculoskeletal contribution.

Chiropractic may address selected cervicogenic findings; physical therapy, education, exercise, and dry needling may address relevant movement, endurance, and muscular factors.

Medical headache care remains appropriate when indicated.

Do you treat shoulder pain?

Yes. Relief Plus evaluates and treats shoulder pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat shoulder pain?

Physical therapy and progressive exercise are prominent when mobility, strength, endurance, or task tolerance need development.

Chiropractic may address relevant cervical, thoracic, or shoulder-joint findings.

Adjuncts require a diagnosis-specific role and do not replace active care.

Do you treat knee pain?

Yes. Relief Plus evaluates and treats knee pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat knee pain?

Physical therapy and progressive loading lead when strength, mobility, force absorption, or task capacity are limited.

Chiropractic may address relevant hip, ankle, or regional joint findings.

Adjunctive and advanced options require a specific diagnosis.

Do you treat hip pain?

Yes. Relief Plus evaluates and treats hip pain when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat hip pain?

Physical therapy and exercise may develop hip, trunk, and lower-limb capacity.

Chiropractic may address relevant hip, lumbar, or SI-region restrictions without claiming pelvic realignment.

Modalities and advanced options require a supported diagnosis and defined role.

Do you treat plantar fasciitis?

Yes. Relief Plus evaluates and treats plantar fasciitis when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat plantar fasciitis?

Physical therapy and progressive foot, calf, and lower-limb loading lead when appropriate.

Chiropractic may address relevant foot or ankle restrictions.

Shockwave receives consideration for selected persistent cases after a diagnosis and adequate conservative care; dry needling and laser remain adjuncts.

Do you treat tendonitis?

Yes. Relief Plus evaluates and treats tendonitis when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat tendonitis?

Physical therapy and progressive loading lead for appropriate tendinopathy.

Shockwave, dry needling, laser, or PRP may be considered only for selected diagnoses and stages.

Chiropractic addresses relevant regional mechanics rather than the tendon through an alignment claim.

Do you treat car accident injuries?

Yes. Relief Plus evaluates and treats car accident injuries when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat car accident injuries?

Chiropractic, physical therapy, education, and exercise may be combined after appropriate trauma screening.

Dry needling or laser may address selected muscular or pain contributors.

Treatment and documentation reflect the clinical findings; Relief Plus does not provide legal advice or promise claim outcomes.

Do you treat work injuries?

Yes. Relief Plus evaluates and treats work injuries when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat work injuries?

Physical therapy and therapeutic exercise build job-specific strength, endurance, movement options, and confidence.

Chiropractic may address relevant joint findings.

Education, dry needling, and laser may support selected cases.

The clinic does not make legal, employment, or compensation promises.

Do you treat sports injuries?

Yes. Relief Plus evaluates and treats sports injuries when the examination supports care here. We assess the cause and determine whether treatment or further medical evaluation should come first.

How do you treat sports injuries?

Treatment is selected for the diagnosis, examination findings, goals, evidence, and athlete—not from a preset package.

Chiropractic may address relevant joint restriction or a mechanical barrier to comfortable available motion.

Physical therapy can build mobility, strength, coordination, endurance, progressive loading, and sport-specific capacity.

Education helps adjust activity, understand symptom behavior, plan recovery, and progress safely.

An athlete may need one approach or coordinated care over time; multiple modalities are not automatically better.

What is sciatica?

Sciatica describes symptoms such as pain, burning, tingling, numbness, or weakness traveling into a leg along the sciatic nerve pathway. It names a pattern, not the full cause.

Can sciatica cause tingling or numbness?

Yes. Sciatica can include tingling, numbness, burning pain or weakness extending into a leg or foot. An examination helps identify the cause and check nerve function.

When are back pain or sciatica symptoms an emergency?

Seek emergency care for new bladder or bowel control problems, numbness around the groin or saddle area, or severe or worsening weakness or numbness in both legs. These can signal a serious spinal problem.

Can you guarantee pain relief?

No. Results vary by condition and patient. Care is based on the examination, your goals and reassessment of your response.

Your care team

Who is the chiropractor at Relief Plus?

Dr. Shawn D. Johnston, D.C., provides chiropractic care and assesses muscle, joint and movement concerns.

Who is your physical therapist?

Jeanne Saucier, PT, provides physical therapy focused on movement, strength and daily function.

What is Dr. Reed’s role?

Dr. Ashton Reed, M.D., provides medical oversight and clinical decision-making for the regenerative medicine program. He does not necessarily see every patient or perform every procedure.

Will I see all three providers?

Not necessarily. Which providers are involved depends on your condition and care plan.

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